American Airlines New App Banners Tell You What’s Happening When Flights Go Bad
View from the Wing • • business
Key Points:
- American Airlines has updated its app and website reservation management page to enhance self-service rebooking during irregular operations, introducing new features primarily on the website.
- New functionalities include baggage tracking, digital hotel and meal vouchers for eligible delays, and integration with Uber and Lyft, from which American earns a commission.
- The update introduces color-coded banners to indicate flight status: orange for delays, red for cancellations, green for self-service rebooking availability, and blue for automatic or agent-assisted reaccommodation.
- American plans to add self-service standby options, more flexible rebooking choices, and expanded support for hotel, meal, and transportation arrangements during delays and cancellations in future updates.
- This marks a renewed Uber integration after a decade, previously focused
