AI Image
America’s best and worst McDonald’s, according to 20M reviews
USA Today • • business
Key Points:
- A study by SEO Backlinks analyzed over 12,800 McDonald's locations in the U.S. using more than 20 million Google reviews to rank restaurants based on customer satisfaction.
- Utah ranked as the state with the lowest average McDonald's rating (3.22 out of 5), while Hawaii had the highest average rating at 3.71.
- The top-rated McDonald's was located on East Main Street in Eagle Pass, Texas, with a 4.25-star average from 2,159 reviews, praised for quick service, cleanliness, and fresh food.
- The lowest-rated McDonald's was in Surprise, Arizona, with a 1.55-star average, with complaints about slow service, incorrect orders, and poor food quality.
- The study's limitations include reliance solely on Google reviews, equal weighting of locations regardless of customer volume, and potential bias from customers more likely to leave reviews after very positive or negative experiences.
