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America's favorite airports have been revealed. Here's who ranked No. 1
Scripps News • • business
Key Points:
- The J.D. Power 2026 North America Airport Satisfaction Study ranked Minneapolis-Saint Paul International Airport highest in passenger satisfaction among mega airports for the third consecutive year, followed by Detroit Metropolitan Wayne County and Phoenix Sky Harbor International Airports.
- Tampa International Airport was ranked highest among large airports, while Charleston International Airport topped the medium-sized airport category.
- The study highlighted that passenger satisfaction increased by 14 points among mega airports, despite assumptions that construction and high passenger volumes would negatively impact experiences.
- Airports that recently completed or are near completing multiyear billion-dollar improvement projects, focusing on streamlined passenger flow, enhanced food and beverage options, and clear signage, saw the greatest satisfaction gains.
- Researchers emphasized the importance of balancing authentic local food offerings with nationally recognized chains and noted that detailed design and structural decisions significantly influence passenger experience and spending.
