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Ask your employees one question about AI. The silence will tell you everything
Fortune • • business
Key Points:
- Most employees use AI as a one-time productivity aid rather than building reusable tools or workflows, creating a "builder activation gap" between users and creators of AI solutions.
- Caroline Davis’s transformation from AI user to builder illustrates how accessible AI tools enable non-technical employees to create impactful, automated workflows that save significant time.
- Despite widespread AI usage, only a small fraction of employees engage in sophisticated, iterative AI building, often due to identity barriers and traditional workplace divisions between builders and users.
- Leaders can close the builder activation gap by requiring initial AI builds, publicly showcasing builders’ work, and measuring actual AI creations rather than just usage metrics.
- Organizations that foster a builder identity among employees stand to unlock greater, scalable AI-driven value beyond simple task assistance.
