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Best Buy removes 32GB RAM worth $600 to "repair" customer's 64GB gaming laptop
TechSpot • • technology
Key Points:
- A customer sent a Lenovo Legion 5 gaming laptop with 64GB RAM to Best Buy for warranty repairs due to random BSODs, but the returned device had one 32GB memory module removed, reducing the RAM to 32GB.
- Best Buy claimed the laptop only supports up to 32GB of RAM and returned the removed module separately, valued at over $600, though the customer insists the laptop was originally sold with 64GB pre-installed.
- The laptop model, featuring an Intel Core i9-14900HX and Nvidia RTX 5070, is still listed on Best Buy's site as "Upgraded," possibly indicating a third-party added the second memory module.
- Reddit users have advised the customer to escalate the issue through Best Buy's customer service or in-store management to seek either the return of the removed memory module or a replacement laptop with the original specs.
- The customer has not yet disclosed their next steps but plans to continue pursuing the matter with Best Buy.
