Disney cruise canceled hours after boarding, leaving guests stranded
New York Post • • business
Key Points:
- Disney Cruise Line's new ship, Disney Adventure, canceled its inaugural four-night cruise from Singapore just hours after guests boarded due to unresolved mechanical issues.
- Guests were stranded onboard for about 26 hours with limited services before being informed of the cancellation and later disembarking to arrange their own accommodations.
- Disney is offering affected guests full refunds, a 50% discount on future cruises (with booking and sailing deadlines), complimentary hotel stays, and up to $500 for incidental expenses, though compensation details vary.
- The cancellation caused significant disruption for travelers who had planned and booked well in advance, prompting criticism from passengers and online commenters regarding the handling and compensation.
- Despite this setback, Disney Adventure's next sailing on May 11 remains scheduled, with the ship positioned as Disney's flagship cruise offering in the Asia Pacific region.