German tourist who sued over lack of pool chairs for his family at their Greek hotel is awarded $1,200

Key Points:

• A German tourist was awarded $1,200 after suing tour operator TUI Deutschland for failing to provide sun loungers at the Grecotel Kos Imperial resort during his family vacation in August 2024.
• The family paid over $8,400 for an 11-day stay but struggled to find pool chairs during extreme 95-degree heat, with children forced to sit on the ground due to a shortage of loungers.
• Despite signs prohibiting guests from reserving chairs with towels, many loungers were left unattended and reserved early in the morning, as confirmed by court-presented footage.
• The Hanover District Court ruled the tour operator responsible for the "travel defect," stating the resort should have provided a reasonable number of loungers relative to guests, even if not every guest was guaranteed a chair.
• The compensation corresponds to 15% of the daily cost for each day the family lacked access to pool chairs, reflecting German law on travel amenities.