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Granada Hills Vons stays open after customer dies in bakery aisle, employees say
CBS News • • business
Key Points:
- A customer died from a medical emergency in the bakery aisle of a Granada Hills Vons on July 5, with employees performing CPR before the customer passed away.
- Corporate managers instructed staff to keep the store open and cover the deceased customer's body with carts and umbrellas, while the family remained in the store for four hours until a mortuary arrived.
- UFCW Local 770 President Kathy Finn criticized the company's handling of the incident, calling for a review of emergency protocols and highlighting a perceived lack of concern for workers' needs.
- Paszion Horner-Smith, the supervisor on duty, described the experience as unprecedented in her 27 years with the company and is taking time off to recover from the trauma.
- Albertsons, the parent company of Vons, has not yet responded to requests for comment regarding the incident and its emergency policies.
