Hawaiian Airlines customer warns others over possible scam
Hawaii News Now • • nation
Key Points:
- Marcy Reginelli, a Hawaiian Airlines customer, was told her confirmed flight to New York was actually a standby ticket and was asked to pay an additional $180 fee to secure her seat, despite having already paid for the flight.
- After making the extra payment, Reginelli received a fraud notification indicating the charge was canceled, leaving her uncertain about the status of her flight and causing significant stress.
- Hawaiian Airlines stated it has no record of Reginelli’s call or payment and noted this does not appear to be a widespread issue, advising customers to use official contact information from their website.
- Authorities suspect scammers exploited the situation, possibly taking advantage of Hawaiian Airlines’ merger with Alaska Airlines, with retired police deputy chief John McCarthy warning the public to remain vigilant against such fraud attempts.