Help! We Got Bedbug Bites in France, and the Luxury Hotel Won’t Admit It.
The New York Times••business
Key Points:
- A couple staying at Abbaye des Vaux-de-Cernay hotel near Paris woke up with suspected bedbug bites, while their daughter in a separate room was unaffected.
- After notifying the hotel and seeking medical treatment, they requested reimbursement of approximately $1,850 for medical expenses and their stay, but the hotel management refused.
- The hotel hired a pest-control company with a detection dog after the guests checked out and found no evidence of bedbugs, arguing the room was cleaned before inspection.
- The hotel deputy general manager declined reimbursement, stating that doing so would imply guilt, despite acknowledging the guests' discomfort and desire to make a goodwill gesture.
- Proving bedbug infestations can be difficult when hotels dispute claims, leaving guests with limited
