How to claim Verizon's $20 credit for Wednesday's service outage
Engadget • • general
Key Points:
- Verizon experienced a major outage on January 15, 2026, resulting in over 1.5 million reports and lasting several hours, prompting the company to offer a $20 credit to affected customers.
- The credit is not automatically applied; customers must redeem it via the myVerizon app, customer service phone, chat, or online, with instructions sent through text messages.
- The redemption process involves logging into the account, navigating to the Account Overview, and clicking a "Redeem Now" button, with the credit expected to appear within one or two billing cycles.
- Verizon acknowledged the credit is a small gesture and not a full compensation for the outage, which has frustrated many customers due to the low amount and manual redemption
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