IPhone Duo crack reports prompt returns in Korea

Key Points:

• Korean consumers are rapidly returning or reselling Apple’s foldable iPhone Duo due to concerns over screen durability, including cracking issues dubbed “crackgate,” and app compatibility problems with the new foldable display.
• Apple acknowledged a screen issue affecting a small number of units and is offering replacements, but limited stock in Korea has made refunds a more common solution for customers facing delays in obtaining replacements.
• Beyond screen cracks, users have reported app display glitches, touch issues, and dissatisfaction with the phone’s weight and lack of Face ID, prompting many to return the device despite no visible defects.
• The high price of the iPhone Duo, starting at 3.29 million won ($2,480), combined with expensive AppleCare+ plans, has also driven returns, with some buyers opting instead for competing foldable models like Samsung’s Galaxy Z Fold8.
• Resale prices for the iPhone Duo in Korea have dropped from a premium above retail to near or below retail prices, reflecting waning consumer confidence in the device amid ongoing concerns.