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iPhone Duo ‘crackgate’ could be at an end, as leaker claims Apple has figured out why some screens have been randomly breaking
Tom's Guide • • technology
Key Points:
- Some iPhone Duo users are experiencing "crackgate," where internal screens break unexpectedly, linked to defective materials from one of Apple's hinge suppliers rather than a design flaw.
- Apple can reportedly identify affected units by serial numbers, potentially enabling proactive measures, though the company has not yet clarified its full plan of action.
- Apple is offering free screen replacements for affected users under the standard manufacturing warranty, even if they do not have AppleCare+, and is bypassing usual repair wait times.
- Social media reports suggest a raised bump on the hinge may precede screen failure, and users noticing this are advised to contact Apple or visit a store.
- The issue appears limited to a small batch, and if Apple's identification of problematic hinges is accurate, future iPhone Duo units should not be affected.
