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Is SLC restaurant charging more for customers who don't tip?
FOX 13 News Utah • • business
Key Points:
- A TikTok video went viral showing a Salt Lake City Shake Shack allegedly increasing milkshake prices by 50 cents when a customer declined to tip, sparking controversy over the restaurant's tipping policy.
- The video, viewed over 4.2 million times, showed a price increase from $18.46 to $19.96 after the customer selected "no" for tipping at the kiosk.
- HMSHost, the company operating the airport Shake Shack, stated the price change was due to a technology error during a pricing update, not a deliberate penalty for not tipping.
- The company confirmed the correct prices were displayed on menu boards and fixed the system shortly after the issue was reported.
- HMSHost emphasized that the incident was unintentional and the pricing displayed after declining a tip was accurate, resolving customer concerns.
