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Jersey Mike's dethrones Chick-fil-A in new customer satisfaction ranking
Fox News • • business
Key Points:
- Jersey Mike's has overtaken Chick-fil-A to claim the top spot in the 2026 American Customer Satisfaction Index (ACSI) for quick-service restaurants, scoring 84 out of 100 compared to Chick-fil-A's 83.
- This marks the first time in over a decade that a new chain has led the ACSI quick-service restaurant category, highlighting Jersey Mike's rapid expansion and high customer satisfaction.
- Jersey Mike's success is attributed to its focused menu, franchise-friendly model, and strong digital and off-premise sales, with over 4,000 locations across the U.S. and Canada.
- Chick-fil-A remains the leading chicken-focused chain despite being dethroned, while Jimmy John's and Panda Express tied for third place with scores of 81.
- Other notable rankings include KFC, Papa John's, and Pizza Hut scoring 80, with Dairy Queen and McDonald's tying for last place among major chains at 72.
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