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Lowe's launching drone delivery service with DoorDash, Alphabet
CNBC • • business
Key Points:
- Lowe's is launching a drone delivery service in partnership with DoorDash and Alphabet's Wing, offering customers access to over 100 products with delivery times as fast as 20 minutes, starting with a pilot program in North Carolina.
- The drones carry orders up to 2.5 pounds within a 5-mile radius of the Matthews, North Carolina store, and customers can select drone delivery directly through DoorDash.
- The service aims to address common customer pain points by enabling quick delivery of missing items during home improvement projects without leaving the site.
- Lowe's is testing the program closely with feedback from store associates and partners, with potential plans for expansion if successful, while ensuring compliance with regulatory standards and addressing concerns around noise and privacy.
- This initiative marks Lowe's as the first home improvement retailer to offer drone delivery, joining other retailers like Amazon, Walmart, and Uber Eats in using drones to enhance customer convenience and sales.
