Mark Cuban says he doesn’t do calls and prefers email because ‘if we do it by phone, I’m going to forget half the stuff that we talked about’
Yahoo••business
Key Points:
- Billionaire Mark Cuban prefers email over phone calls because it allows him to craft thoughtful, comprehensive responses and keep a record for future reference, contrasting with younger generations who avoid calls due to anxiety.
- Gen Zers often experience "telephobia," a phone anxiety disorder causing physical symptoms and leading to a preference for texting or emailing; nearly 25% of Gen Z avoid answering calls altogether.
- Businesses face challenges due to telephobia, with some companies like Namu Travel adapting by promoting SMS and web chat over phone calls, after extensive efforts to train younger employees to answer calls.
- Research shows younger professionals favor instant messaging and email for efficiency, though experts note that face-to-face or voice interactions build stronger trust and understanding through non-verbal
