Microsoft asks iPhone users to reauthenticate after Outlook outage
Key Points:
- Microsoft experienced a widespread Outlook.com outage on Monday, causing intermittent sign-in issues and sign-outs for users worldwide, particularly affecting access via the default Mail app on iPhones.
- The company attributed the problem to a "recently introduced change" but did not disclose further details or the number of affected users and regions.
- To regain access, iPhone users must manually re-enter their credentials in the Mail app by following a specific step-by-step process outlined by Microsoft.
- The outage was classified as "service degradation," indicating noticeable user impact without a full service shutdown.
- This incident follows several recent Microsoft service disruptions earlier in the year, including Exchange Online outages and issues with Microsoft 365 Copilot and Classic Outlook email functionality.