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Microsoft Deletes User's Baby Pictures Rather Than Restore Hacked Account
Kotaku • • technology
Key Points:
- Microsoft permanently deleted a 25-year-old account belonging to Joshua Khane after it was hacked, despite acknowledging he was the rightful owner.
- The company cited changes in security information and adherence to its terms of service as reasons for the irreversible suspension of the account.
- Khane lost a significant digital library, including purchased games and personal data like his son's baby pictures, sparking public outrage.
- This incident follows a recent case in Brazil where Microsoft was sued and ordered to restore a hacked account, highlighting inconsistent customer support practices.
- Critics argue Microsoft’s handling of hacked accounts damages its reputation and suggests a need for improved, customer-friendly recovery solutions.
