Not Costco, Not Lowe's: Consumer Reports' Best Place To Buy Appliances
House Digest • • business
Key Points:
- Consumer Reports surveyed over 9,700 members on their satisfaction with large appliance retailers, ranking Abt Electronics highest among 23 retailers for customer satisfaction.
- Abt Electronics, an independent retailer in Glenview, Illinois, earned perfect scores in brand selection, customer service, delivery timeliness, website usability, and installation options, and also scored above average in pricing.
- Despite big box stores like Costco, Home Depot, and Lowe's being popular choices, Costco placed fifth, while Home Depot and Lowe's ranked near the bottom in customer satisfaction.
- Abt Electronics is noted for its unique in-store experience, including a large saltwater fish tank and weekend fresh-baked cookies, contributing to a perfect score for in-store atmosphere.
- The survey challenges the assumption that big box retailers offer the best prices, as Abt Electronics outperformed them in pricing satisfaction for large appliances.
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