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Qantas Takes Away Legroom On World's Longest Flight, Going Back On Promise
One Mile at a Time • • business
Key Points:
- Qantas plans to launch the world’s longest nonstop flight from Sydney to London in late 2027 using Airbus A350-1000ULRs, with flights lasting over 20 hours under "Project Sunrise."
- Initially, Qantas promised all economy passengers 33 inches of seat pitch for enhanced comfort on these ultra-long flights, but the airline has now revised this to a mixed economy layout with pitches of 32", 33", and 34".
- The new configuration introduces an "economy plus" section with 34" pitch, but this comes at the expense of reducing seat pitch to 32" in the rear economy section, contradicting earlier promises of uniform legroom.
- The airline has faced criticism for overhyping its product and failing to fully deliver on promises, with this seat pitch change being a recent example alongside previous unfulfilled announcements like the Heathrow First Lounge.
- While Qantas remains a beloved national carrier with friendly staff and good lounges, concerns persist about its onboard product and marketing practices that generate high expectations but sometimes fall short in execution.
