ServiceNow just unveiled an AI workforce that can run your entire company

Key Points:

• ServiceNow unveiled a major expansion of its Autonomous Workforce at Knowledge 2026, introducing AI specialists that autonomously complete entire business processes across IT, HR, finance, legal, procurement, security, and customer relationship management without human intervention.
• The company emphasized AI governance through its AI Control Tower, now integrated by default across all products, providing continuous discovery, risk scoring, and enforcement of AI agents, with extended governance capabilities across Microsoft 365 environments via a deepened Microsoft partnership.
• ServiceNow launched Autonomous Security & Risk by integrating acquisitions Armis and Veza, offering unified asset intelligence and real-time identity and permission mapping to enhance security operations amid growing AI agent deployment, with early customers reporting significant efficiency gains.
• The company expanded its AI platform infrastructure via a partnership with Nvidia for accelerated computing and enhanced workforce development through ServiceNow University, introducing AI Learning Guide and SimStudio to train employees on AI-driven workflows.
• These announcements mark ServiceNow’s strategic commitment to making autonomous AI workflows central to enterprise operations, addressing both AI deployment and governance challenges on a unified platform as enterprises rapidly adopt AI technologies.