Slack's upgraded AI can analyze how you work
Engadget • • business
Key Points:
- Salesforce has launched a new version of Slack featuring enhanced AI capabilities integrated into Slackbot, including transcription, note-taking, deep research, and automation-like "reusable skills" for task management.
- The update emphasizes collaboration by allowing users to share and co-develop AI prompts and tools within their organizations, with Slackbot learning individual workflows and preferences to improve assistance.
- Slackbot now offers native customer management by automatically updating deals, contacts, and call notes based on channel activity, aiming to help small businesses start with Slack and scale to Salesforce products.
- Salesforce is bundling Slack with its services for all customers to centralize work and relationship management under Slackbot’s AI-driven support.
