Tech Firms Are Persuading Retailers to Put A.I. Everywhere
The New York Times • • business
Key Points:
- Retailers across the spectrum are aggressively integrating artificial intelligence into various aspects of their businesses, including customer service, supply chains, advertising, inventory, product design, and hiring.
- At the National Retail Federation conference, Walmart’s incoming CEO John Furner and Google CEO Sundar Pichai announced a partnership aimed at transforming the retail experience through AI, emphasizing its role in guiding consumers from product search to checkout.
- The retail industry, mindful of past disruptions like Amazon’s e-commerce revolution, views AI as a defining force for the future of shopping and is eager to avoid being caught off guard again.
- Numerous AI start-ups are competing to provide retailers with innovative solutions such as in-store demographic detection cameras, autonomous shelf-managing robots, and real-time
