The No. 1 most underappreciated communication skill, says expert
CNBC • • technology
Key Points:
- In high-stakes conversations, impulsive comments can derail progress, making it crucial to master the "pull-back" technique to pivot mid-sentence without appearing weak or awkward.
- The "99% rule" suggests that while most of a conversation may go well, a single poorly chosen remark can ruin the entire interaction or negotiation.
- Effective pull-back phrases like "Hold on, let me rephrase that" or "That's not quite what I meant" help smoothly redirect the conversation toward more productive dialogue.
- Embracing awkwardness and practicing these pivots in advance can build confidence and prevent damaging relationships during difficult discussions.
- Kwame Christian, CEO of the American Negotiation Institute, emphasizes these strategies based on his extensive experience as a negotiation expert and communication coach.