Ticketmaster agrees to refund tickets to Ed Sheeran at Gillette
The Boston Globe • • entertainment
Key Points:
- Attorney General Andrea Campbell's office announced that concertgoers who no longer wish to attend Ed Sheeran’s Gillette Stadium shows due to the removal of rapper Macklemore and other artists from the lineup are eligible for refunds through Ticketmaster.
- Refund requests must be submitted at least 24 hours before the 8 p.m. showtime on Friday and Saturday, with the shows’ start times moved from 5:30 p.m. to 8 p.m. due to the lineup changes.
- Over 200 complaints were received by Campbell’s office about difficulties obtaining refunds, prompting a demand to Ticketmaster to provide a clear refund process despite their policy allowing lineup changes without refunds.
- Campbell’s office argued that the significant alteration of the lineup constitutes an unfair change in service under the Massachusetts Consumer Protection Act, urging Ticketmaster to make an exception and allow refunds.
- Ticketmaster has agreed to permit refunds for these shows, which can be requested via their customer service phone line or online channels.
