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United Airlines employee appears to threaten to call ICE on passenger: "You don't act like a citizen"
CBS News • • business
Key Points:
- A United Airlines employee at San Francisco International Airport was caught on video threatening to call U.S. Immigration and Customs Enforcement (ICE) on a customer during a ticketing dispute.
- Julio Varela, traveling with his family, recorded the incident after the employee refused to give her name and was rude while handling a ticket correction for his daughter.
- The employee told Varela, "Maybe we should call ICE on you" and accused him of not acting like a citizen, which intimidated Varela and his family, all of whom are U.S. citizens.
- The dispute arose from a ticketing error involving Varela's daughter's name, and although the issue was resolved shortly after the confrontation, the employee’s behavior upset the family, especially Varela’s 14-year-old daughter.
- United Airlines acknowledged the incident and stated it is investigating the matter but declined further comment.
