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United Airlines to face lawsuit over ‘window seats’ that don’t have windows
Yahoo • • business
Key Points:
- A federal judge ruled that United Airlines must face a class-action lawsuit over passengers paying extra for "window seats" that lacked actual windows, rejecting the airline's attempt to dismiss the claims.
- The lawsuit also targets Delta Air Lines and alleges both airlines misled customers by not disclosing that some window seats on certain aircraft models are next to blank cabin walls instead of windows.
- Judge James Donato stated that United's own ticketing terms and reservation screens promised window seats, and federal law does not block passengers' claims that they were misled.
- United has updated its seat selection process to provide more detailed information about seats starting in 2025, while Delta declined to comment and is seeking dismissal of the lawsuit.
- The lawsuits seek millions in damages for over 1 million passengers, citing benefits like reduced anxiety, eased motion sickness, and the enjoyment of outside views as reasons for paying extra for window seats.
