United Airlines worker threatens to call ICE on Bay Area family at SFO

Key Points:

• A Bay Area family experienced a distressing encounter with a United Airlines employee at San Francisco International Airport, where the employee threatened to call ICE during a dispute over a ticketing error for the daughter’s flight to Canada.
• The incident, captured on a viral video, shows the employee telling the family, "Maybe we should call ICE on you," and physically interfering with the recording, which the family alleges was an assault.
• Despite the viral nature of the incident, neither United Airlines nor the airport has contacted the family to address their concerns or assure them they will not face detainment upon their return.
• United Airlines stated they are investigating the interaction but provided no further details, while the employee's union condemned the comments in the video as not representing their values and noted the matter would be handled through union procedures.
• The family’s flight was scheduled to return to San Francisco on Saturday night, but it remains unclear if they encountered any additional issues upon arrival.