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Valve Replaces $1,300 Steam Machine
TheGamer • • technology
Key Points:
- Reddit user mdumtshali had a £1,000 Steam Machine stolen from their doorstep after the delivery driver left it outside, despite video evidence of the driver attempting to cover the package.
- Steam Support advised checking with neighbors and confirmed Valve’s responsibility for the delivery under the Consumer Rights Act 2015, ultimately sending a replacement device.
- The Steam community is urging Valve to implement stricter delivery measures, such as requiring signatures for high-value items, to prevent theft and improve package security.
- Delivery drivers and users noted that current procedures often do not require signatures, allowing packages to be left unattended and vulnerable to theft.
- While Valve is known for consumer-friendly policies and replacements, the incident highlights the need for better safeguards on expensive tech deliveries.
