Verizon Hit by Major Outage. Cellular Access Down, Phones in SOS Mode
PCMag • • business
Key Points:
- Verizon experienced a major nationwide outage starting around noon EST, causing loss of cellular voice, text, and data services for millions of customers, with the highest impact reported in New York City and Atlanta.
- The outage led to Verizon phones displaying an “SOS” mode, indicating reliance on Apple's emergency satellite messaging system due to lack of traditional cellular connectivity.
- Verizon engineers worked throughout the day to resolve the issue, finally restoring service by 10:20 pm EST, though the exact cause of the outage remains unknown.
- The carrier confirmed it will provide compensation through account credits to affected customers, but details on the amount have not been disclosed.
- AT&T and T-Mobile networks remained operational during the outage, with increased complaint reports likely due to customers attempting
