Verizon just had a big outage. Here's what we know
NPR • • business
Key Points:
- Verizon, the largest US mobile network, experienced a major outage on Wednesday affecting tens of thousands of customers, with the issue resolved by Thursday according to the company.
- Verizon attributed the outage to a "software issue" and is conducting a full review, though it has not provided detailed information or an exact count of affected users.
- Experts note that modern telecom networks rely heavily on cloud-based software, increasing flexibility but also vulnerability to glitches and outages.
- The outage left users without connectivity except for emergency "SOS" mode, prompting Verizon to offer $20 credits and advise customers to restart devices to regain service.
- Industry specialists warn that outages are common in today's cloud-dependent networks, recommending consumers have backup connectivity options such as a land
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