Verizon offers customers a $20 credit after Wednesday's widespread outage
CBS News • • business
Key Points:
- Verizon announced a $20 credit for customers affected by a widespread service outage on Wednesday that disrupted mobile calls and online transactions.
- The company acknowledged falling short of customer expectations and stated the credit can be redeemed via the myVerizon app, covering multiple days of service.
- Verizon described the outage as caused by a "software issue" and is conducting a full review to determine the root cause.
- Although the outage has been resolved, Verizon advised customers still experiencing problems to restart their devices to reconnect to the network.
- Verizon emphasized that the credit is a gesture of acknowledgment rather than full compensation for the inconvenience caused.
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