Verizon outage affects over 2 million users: What 'SOS' means, refunds, more updates
ZDNET • • business
Key Points:
- Verizon is experiencing a major data outage affecting over 2 million customers across major US cities, causing loss of cellular signal and preventing phone calls and internet browsing.
- The outage has led some iPhone users to see an SOS icon, which indicates no cellular connectivity but does not mean an emergency SOS call is being made or will incur charges.
- Verizon apologized for the disruption, is working to restore service, and plans to offer account credits to affected customers, though the exact refund amounts have not been disclosed.
- Customer frustrations have been expressed widely on platforms like Downdetector, with issues ranging from inability to access services to concerns over rising phone plan costs.
- The SOS icon appearing on iPhones during the outage is normal behavior when outside cellular and
