Verizon Outage Caused by Software Issue, but Details Are Still Elusive
CNET • • business
Key Points:
- Verizon experienced a widespread, all-day outage affecting up to 2 million customers across multiple US states, with no clear cause yet identified; the company attributed it to a "software issue" and ruled out cybersecurity problems.
- The outage was unusual in its nationwide scope and duration, impacting primarily new high-end devices in markets using Verizon's 5G Standalone (SA) core network, which operates solely on 5G technology without relying on 4G infrastructure.
- Analysts suggest the outage may have resulted from a failed feature update or Virtual Network Function (VNF) malfunction, causing cascading failures and intermittent service restoration for some users.
- Experts highlight that the timing of the outage, starting around noon rather than during typical early morning maintenance windows,
