A Google Service Center Representative Told A Pixel Customer That Her Smartphone’s Swollen Battery Was The Result Of Using A Samsung Charger
Wccftech••technology
Key Points:
- A Google service center representative in Delhi blamed a Pixel smartphone's swollen battery on the use of a Samsung charger, a claim experts say is unfounded since chargers from reputable brands typically provide compatible power outputs.
- The incident highlights a common tactic where company employees may shift blame onto customers to avoid the cost and effort of warranty repairs, especially in markets where consumer knowledge about electronics is limited.
- Pixel smartphones have a history of hardware issues, including overheating and battery problems, with Google having issued software updates to reduce battery capacity and charging performance to mitigate risks.
- Critics suggest that Google should focus on improving battery quality rather than blaming customers, as negative service experiences could drive users to switch to competitor brands like Apple or Samsung.
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