AI Image
Airbnb hosts can no longer ask guests to clean dishes or make beds
NBC News • • business
Key Points:
- Airbnb has introduced new guidelines effective November 20, limiting guests' housecleaning duties to only "reasonable" tasks, excluding significant efforts like dishwashing, bed stripping, trash removal, and laundry, which remain the host's responsibility.
- The policy change aims to address growing customer complaints about hosts requiring excessive chores from guests, which has negatively impacted the Airbnb experience.
- Travel experts note that these new rules are crucial for Airbnb to remain competitive against hotels, as rising fees and guest labor demands have made Airbnb less attractive to consumers.
- Some hosts, like Gabriel Valk, acknowledge the need for clearer guidelines given cleaning fees guests pay, though they believe small tasks should be considered common courtesy.
- Overall, Airbnb's updated policy seeks to balance host expectations with guest comfort to prevent customers from choosing traditional hotels over Airbnb rentals.
