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Airbnb says guests shouldn't have to strip beds or do some chores, sparking backlash from some hosts
CBS News • • business
Key Points:
- Airbnb has introduced new rules preventing hosts from asking guests to perform time-consuming cleaning tasks such as stripping beds and starting laundry, aiming to improve guest experience and avoid negative reviews.
- The policy applies to reservations made from November 20 onward and distinguishes between reasonable requests, like placing used dishes in the sink, and excessive chores, such as washing or putting away dishes.
- Some hosts have strongly opposed the changes, with over 5,000 signing a petition arguing the rules are unreasonable and could increase costs by requiring professional cleaners, potentially leading to higher prices for guests.
- Airbnb warned that hosts who repeatedly violate the new rules may face reduced listing visibility or public notices on their pages to inform potential guests of the violations.
