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Airbnb hosts can no longer make guests strip beds and wash dishes under new rules
BBC • • world
Key Points:
- Airbnb has updated its rules to limit what hosts can require guests to do, particularly regarding cleaning tasks, stating that guests should not be asked to perform duties typically done by professional cleaners, such as washing dishes or stripping beds.
- The new guidelines allow hosts to set up to seven standard house rules and additional "reasonable" requests, with exceptions made for specific circumstances like local water restrictions.
- These changes will apply to all reservations booked from 20 November onwards, with property rules displayed more prominently to guests and included in reservation reminders.
- Hosts are prohibited from imposing fines, although they retain control over their house rules, and any requests violating Airbnb policies will be flagged for review and possible appeal.
- The update follows longstanding guest complaints about unreasonable pre-departure tasks despite paying cleaning fees, highlighted recently by viral TikTok videos of hosts scrutinizing guest behavior.
