Apple confirms some iPhone Duo screen problems after launch
Key Points:
- Apple's first foldable iPhone, the iPhone Duo, launched on October 23 starting at $1,999, but some early users have reported cracked screens developing along the folding display within hours or days of use.
- The screen damage often appears near the hinge, with bright lines and cracks, and some users heard unusual noises before failure; Apple has acknowledged the issue and is offering replacements through AppleCare but has not explained the cause or how many units are affected.
- Repair experts suggest a possible design issue where a small support bar inside the hinge may press against the flexible screen, causing cracks, though this remains unconfirmed; out-of-warranty screen repairs could cost around $999, half the phone's starting price.
- Customers experiencing problems are advised to document the damage, back up their data, and contact AppleCare for replacements, noting that Apple does not require AppleCare+ for this specific defect.
- Beyond screen issues, some users familiar with foldable phones have criticized the iPhone Duo's interface and features, questioning whether it justifies its high price compared to competitors like Samsung's Galaxy Fold.