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AT&T on iPhone 18 Pro Max Issues: 'We Are Working With Apple'
MacRumors • • technology
Key Points:
- AT&T is collaborating with Apple to resolve cellular connectivity issues affecting a small number of iPhone 18 Pro Max users, which impact calls, texts, data, and emergency 911 services.
- The problem, reported by thousands since the iPhone 18 Pro Max launch on September 18, causes devices to enter SOS mode and lose connection to the AT&T network intermittently or persistently.
- The U.S. iPhone 18 Pro Max is unique in using a Qualcomm modem, unlike other models with Apple's C2 modem, but it is unclear if this contributes to the issue.
- AT&T has advised affected users to update to iOS 27.0.1, though this update does not appear to fully resolve the problem, and customers can seek support or device replacement at Apple or AT&T stores.
- Today marks the final day for U.S. customers to return the iPhone 18 Pro Max under Apple's 14-day return policy, with hopes that Apple will address the issue in future software updates or, if hardware-related, through a repair program.
