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Battlefield 6 Fan With 470 Hours Played Still Gets Surprise Refund
Kotaku • • technology
Key Points:
- Steam's refund policy typically allows refunds within two hours of gameplay, but Valve may grant exceptions at its discretion, as seen in a recent case involving Battlefield 6.
- A player who logged 470 hours requested a refund after several game modes, including the popular Rush mode, were removed without notice nearly a year after launch.
- Valve support agreed the removal of modes was unfair and refunded the full $109.24 purchase price for the Battlefield 6 Phantom Edition, despite the extensive playtime.
- The removal of Rush mode sparked significant player backlash, with many expressing frustration on forums and social media due to its absence despite being listed on the official game website.
- This incident highlights the challenges live-service games face when altering content post-launch and the rare but possible exceptions to refund policies based on substantial changes to a game's features.
