Behind the Curtain at KEH: Countless Cameras and a World-Class Repair Center

Key Points:

• KEH, established in 1979 and headquartered in Atlanta, is one of the world’s largest pre-owned camera retailers, specializing in buying, grading, repairing, and selling used photographic equipment with a strong emphasis on sustainability and quality assurance.
• The company operates a public retail space stocked with both new and used gear from major brands, alongside rare and vintage items, supported by a highly knowledgeable and collaborative staff deeply passionate about photography and customer service.
• KEH’s extensive inspection and grading process involves a collective knowledge base and mentorship system, ensuring each piece of equipment is accurately evaluated and refurbished, backed by a comprehensive warranty to reduce the risks of buying used gear.
• Their in-house, manufacturer-approved repair facility services a wide array of cameras and lenses, including being a Sony authorized repair center, and is actively expanding its parts sourcing capabilities to improve repair sustainability and independence.
• The company’s efficient logistics and inventory system manage tens of thousands of items weekly, emphasizing the reuse of parts from beyond-repair equipment to minimize waste, reflecting KEH’s commitment to preserving photographic gear for future generations.