Enterprise Charges Couple Almost $10,000 For Putting Diesel In Rental Car, And The Story Gets Worse From There
Jalopnik • • business
Key Points:
- Canadian couple Kelly and Katherine Graves faced a $9,500 damage claim from Enterprise rental company, alleging they put diesel fuel in a 2025 Dodge Durango that required regular gasoline.
- The Graves disputed the claim with receipts and photos proving they purchased only regular gasoline at a pump that did not dispense diesel fuel.
- The Durango's design prevents diesel nozzles from fitting into its fuel tank, and the vehicle ran smoothly for 30 miles after refueling, contradicting Enterprise's diesel contamination claim.
- After nearly a year of dispute and legal involvement, Enterprise dropped the claim, citing inability to verify fuel source details, highlighting issues with the company's initial accusations.
- The couple's experience serves as a cautionary tale for renters to keep fuel receipts and consider rental company reliability to avoid similar disputes.
