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Google Sent A Broken Galaxy S22 Ultra As A Replacement For A Defective Pixel Unit, With One Customer Finding Out The Hard Way
Wccftech • • technology
Key Points:
- A Google customer who sent in a Pixel 9 Pro XL for replacement due to a green line on the display received a broken Samsung Galaxy S22 Ultra instead.
- The mix-up was reportedly caused by a Google technician, leading to the customer’s disbelief and frustration upon unboxing the wrong and damaged device.
- The error may have stemmed from a shipment mix-up involving trade-in devices, but the customer expressed dissatisfaction since the Pixel 9 Pro XL is considered superior to the Galaxy S22 Ultra.
- Google Support is currently investigating the incident and expects to resolve it within 1 to 3 business days.
- Following this experience, the customer indicated they will no longer use the Pixel 9 Pro XL as part of Google's hardware ecosystem.
