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iPhone Duo owners say Apple's new foldable phone broke within hours of purchase
CBS News • • technology
Key Points:
- Apple's first foldable iPhone, the iPhone Duo, launched on October 23 with prices starting near $2,000, but some early buyers report screen cracks near the hinge within days of purchase.
- Users describe the screen breaking with a loud pop when opening the device, with damage occurring even before completing setup, raising concerns about the phone's durability.
- Apple acknowledged the issue, stating it affects a small number of units and advising customers experiencing problems to contact AppleCare for replacements.
- Technology experts note the folding screen's multiple delicate layers, including ultra-thin glass, may contribute to fragility, and praise Apple's prompt public acknowledgment of the problem as unusual.
- The reports emerged as Apple prepares for a product event expected to introduce a touchscreen laptop, highlighting ongoing challenges in launching new device formats.
