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J.D. Power report shows travelers are happier with U.S. airports
CNBC • • business
Key Points:
- J.D. Power's annual North America Airport Satisfaction Study reports a significant increase in overall airport satisfaction among U.S. travelers, attributed to newer gates and terminals.
- Many airports, including major hubs like JFK and smaller ones like Kansas City International, have opened or are constructing new, larger, and more modern facilities with upgraded amenities.
- This marks the third consecutive year of rising airport satisfaction, based on feedback from over 24,000 travelers.
- Among large airports, Minneapolis-Saint Paul International ranked highest, while Tampa International and Charleston International topped their respective size categories.
- The study suggests that substantial investments, often costing billions, are key to improving traveler impressions and satisfaction.
