Microsoft Investigating Why Some Xbox 360 Games Don't Work On Series X
Kotaku • • technology
Key Points:
- Microsoft’s Xbox Support is actively investigating an issue preventing some Xbox Series X and Series S users from launching certain Xbox 360 games, a problem reported for several months.
- The common error message, “Can’t connect to Xbox Live,” appears despite users having stable internet connections and other backward-compatible games working fine.
- The issue primarily affects newer Xbox Series consoles due to the need to establish legacy Xbox 360 service connections during initial setup, impacting entitlement checks and content delivery.
- Xbox Support acknowledges the problem as service-side, not something users can fix locally, but has not provided a timeline for a resolution.
- Although the issue has frustrated users, especially those wanting to play older titles, recent acknowledgment by Xbox Support suggests it may now be receiving higher priority.
