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Microsoft Outlook Hit by Exchange Online Service Outage
CNET • • business
Key Points:
- Thousands of Microsoft Outlook users experienced outages starting around 8 a.m. PT on Monday, with over 6,000 problem reports logged on Down Detector by 8:17 a.m.
- Microsoft acknowledged the issue, identifying a problem with an authentication component affecting Outlook and related services.
- The company has developed and begun testing a remediation strategy on part of its infrastructure to resolve the issue before applying it more broadly.
- An official incident investigation for Exchange Online has been opened under the incident number EX1464935, as Outlook depends on Exchange Online for email access and delivery.
- According to Down Detector, 37% of users reported issues receiving messages, 23% had app-related problems, and 20% experienced website access difficulties.
