Rivian Made You Wait 50 Days for Service. RJ Scaringe Says Those Days Are Over
The Drive • • business
Key Points:
- Rivian CEO RJ Scaringe states the company has overhauled its service and production operations to support the launch of the mass-market R2 model, aiming for significantly reduced service wait times.
- Early service challenges included long wait times of up to 50 days for non-critical repairs, due to insufficient service infrastructure and higher-than-expected demand.
- Building new service centers is a lengthy process, taking 9 to 18 months due to site selection, construction, and permitting requirements.
- Currently, Rivian reports service wait times for critical issues are down to hours, and non-critical repairs are completed within a couple of days across all locations.
- The R2, priced between $45,000 and $60,000, targets a broader demographic likely to use it as a primary vehicle, making reliable and timely service crucial for customer satisfaction.